When we quote '72hr Courier Delivery,' this means a maximum of 72hrs from point of order to point of delivery. Each courier delivery is made on a next day service.

Orders received before 2pm by phone or online, will be despatched on the next working day on a 24hr service. If an order is received after 2pm on a Tuesday (for example), it will be processed on Wednesday, will leave on Thursday on a 24hr service, and will arrive with you on Friday.

Please remember: Frozen bait items or freezer baits will not be despatched on Fridays as this means they would travel over the weekend and may not reach their destination in perfect condition.
 

If you are unable to receive your delivery, you can enter special delivery instructions in the 'Comments/Special Delivery Instructions' box on the 'Check Out' page of the site. This will allow us to instruct our delivery partners to leave your parcel where you have instructed at your own risk. Any subsequent loss or damage to the parcel or goods are not the responsibility of Bos Baits Ltd and as such cannot be replaced or refunded.
 

If a delivery is attempted and is unsuccessful due to the intended recipient not being at the stated shipping address, the courier will leave a card at the delivery address. This card will display a phone number and consignment number. To arrange another delivery time and date, the purchaser must contact the local depot using the number supplied and quote the consignment number shown on the card.
 

We use DHL to deliver all of our U.K. home delivery parcels and in the main have found their level of service to be of the highest standard. We greatly appreciate comments on your own experiences and require regular feedback from our customers to ensure the level of service we aim to provide is also being delivered by our chosen courier company.
 

As with all parts of our business we are always striving to improve the quality of the service we provide. If you think we can improve our delivery service, let us know. Phone (01278 793785) or email sales@bosbaits.co.uk